Terms of Service

1. AGREEMENT TO TERMS

By accessing and using www.growthdigitech.com and engaging with GrowthDigiTech's services, you agree to comply with these Terms of Service. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

2. SCOPE OF SERVICES

GrowthDigiTech provides the following services ("Services"):

• Digital Marketing & SEO: Search Engine Optimization and growth strategies.
• Google Ads & Meta Advertising Management: Paid PPC & social campaign setup and ROI scaling.
• Website Development & Design: Responsive corporate websites, landing pages, and e-commerce portals.
• Mobile App Development: iOS, Android, and cross-platform mobile web applications.
• Custom Software Development: CRM, ERP, HRM, and custom business software solutions.
• Database Design & Integration: High-performance architecture and third-party API syncing.
• Website Maintenance & Support: Security monitoring, performance optimization, and bug fixes.
• Analytics & Reporting Services: Custom dashboards and conversion tracking configuration.
• Brand Strategy & Consultation: Advisory services for digital positioning and expansion.

3. SERVICE DELIVERY & EXECUTION

3.1 Project Scope:

• Services will be delivered according to the agreed-upon scope document.
• Any changes or additions to the scope require a written amendment.
• Scope modifications may affect timeline and pricing.

3.2 Timeline & Milestones:

• Delivery timelines are estimates and not guaranteed.
• Delays may occur due to client feedback, revisions, or external factors.
• GrowthDigiTech will communicate any anticipated delays promptly.

3.3 Revisions & Approval:

• Included revisions are specified in the service agreement.
• Additional revisions beyond agreed scope are billable at hourly rates.
• Final approval and sign-off must be obtained before project completion.

4. PAYMENT TERMS

4.1 Pricing & Billing:

All fees are in Indian Rupees (INR) unless otherwise agreed. Invoices are issued upon project commencement or monthly (for retainer services). Taxes (GST 18%) will be added as per Indian tax laws and international requirements.

4.2 Payment Methods:

Bank transfer, credit/debit card, UPI, or other mutually agreed methods. Payment gateway processing fees (if any) are borne by the client. International payments may incur currency conversion and wire transfer fees.

4.3 Payment Schedule:

• 50% deposit required to initiate project work
• Remaining balance due upon project completion
• For retainer services: payment due before the start of each service month
• Late payments may incur interest at 1.5% per month (18% annually)

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Client Ownership:

Upon full payment, all custom-developed code, designs, content, and deliverables become the exclusive property of the client. Client receives 100% ownership of source code (no proprietary locks). Client may use, modify, and distribute deliverables as desired.

5.2 Third-Party Components:

Open-source libraries and frameworks used comply with their respective licenses. Client is responsible for compliance with third-party licensing terms. GrowthDigiTech licenses used (if any) remain the property of GrowthDigiTech.

5.3 Pre-Existing Materials:

GrowthDigiTech retains rights to templates, tools, processes, and methodologies developed prior to project engagement. These may be used across projects if they don't conflict with client confidentiality.

6. CLIENT RESPONSIBILITIES

• Provide timely, accurate information and content for project execution
• Grant necessary access to systems, domains, hosting, and third-party platforms
• Review deliverables promptly and provide feedback
• Comply with applicable laws and regulations
• Obtain necessary permissions for use of client-provided content
• Promptly notify us of any issues or concerns
• Provide login credentials securely (not via email)
• Maintain separate backups of critical data

7. WEBSITE HOSTING & TECHNICAL SUPPORT

7.1 Hosting Services:

If we provide hosting, it is on AWS or similar reliable cloud platforms. Client remains responsible for domain registration and renewal. We can assist with setup and maintenance at additional cost. Uptime SLA is typically 99.5% (excluding maintenance windows).

7.2 Maintenance & Support:

• Maintenance packages include security updates, bug fixes, and performance monitoring.
• Support response times: 4 hours for critical issues (during business hours).
• Support hours: 9:30 AM - 7:00 PM Monday to Saturday, IST.
• Emergency support outside business hours is available at additional cost.

8. TERMINATION & CANCELLATION

8.1 Project Cancellation:

• Client may cancel projects by providing written notice.
• Cancellation before project commencement: Full refund of deposit (minus administrative fees).
• Cancellation during execution: Client pays for completed work and expenses incurred.
• No refunds after project delivery and sign-off.

8.2 Retainer Termination:

Either party may terminate retainer services with 30 days written notice. No refunds for services already rendered. All deliverables completed to date become client property.

9. WARRANTIES & DISCLAIMERS

9.1 Service Warranties:

Services will be performed in a professional and workmanlike manner. Deliverables will be free from material defects. We warrant code functionality as per agreed specifications.

9.2 Limitations:

• GrowthDigiTech does NOT warrant uninterrupted service availability.
• Marketing results (leads, conversions, rankings) are not guaranteed and depend on market conditions, competition, and external factors.
• Client content quality and website performance depend on client actions and third-party services.
• SEO rankings and traffic improvements may take 3-6 months.

10. LIMITATION OF LIABILITY

GrowthDigiTech's total liability shall not exceed the fees paid by client in the 12 months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages. This includes loss of revenue, data, profits, or business opportunity. Client assumes all risk associated with data and content provided to us.

11. CONFIDENTIALITY

11.1 Mutual Confidentiality:

Both parties agree to maintain confidentiality of proprietary information. Confidential information includes business data, client lists, pricing, and technical details.

11.2 Exceptions:

Information required by law or court order; information already in public domain; information independently developed; or information disclosed with written consent.

11.3 Portfolio Use:

GrowthDigiTech may showcase completed projects in our portfolio and case studies unless client opts out in writing. Client logo may be displayed on our website as a reference client.

12. INDEMNIFICATION

Client agrees to indemnify and hold harmless GrowthDigiTech from claims arising from:

• Client-provided content or data
• Client's use of deliverables beyond agreed scope
• Client's violation of third-party intellectual property rights
• Client's breach of applicable laws

GrowthDigiTech agrees to indemnify client for claims that deliverables infringe third-party IP rights (excluding client-provided content).

13. PROHIBITED ACTIVITIES

Client must NOT:

• Use our services for illegal purposes or to violate any law
• Engage in harassment, threats, or abusive behavior
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Scrape our website or services
• Interfere with service operation or network connectivity
• Reverse-engineer or attempt to extract proprietary code
• Use services to spam or send unsolicited communications
• Engage in phishing, fraud, or deceptive practices
• Infringe on third-party intellectual property rights

14. WEBSITE & SERVICE USAGE TERMS

14.1 Access Authorization:

Users must be at least 18 years old to use our services. Commercial use must be authorized in writing.

14.2 Content Standards:

Website content is provided for informational purposes only. We reserve the right to modify, suspend, or discontinue services without notice. All content on our website is copyrighted by GrowthDigiTech unless otherwise stated.

15. THIRD-PARTY INTEGRATIONS

Services may integrate with Google Ads, Meta/Facebook, CRM platforms, payment gateways, and other third-party tools. These platforms have their own terms, privacy policies, and fees. GrowthDigiTech is not responsible for third-party service failures or policy changes. Client is responsible for compliance with third-party terms.

16. INTERNATIONAL COMPLIANCE

All services comply with Indian laws (Information Technology Act, 2000; Payment of Gratuity Act; GST regulations). For international clients: Services comply with applicable local laws and regulations. Client is responsible for compliance with export/import regulations in their jurisdiction. GDPR-compliant data processing for EU clients (Standard Contractual Clauses in place).

17. DISPUTE RESOLUTION & JURISDICTION

17.1 Governing Law:

These terms are governed by the laws of India (Tamil Nadu). For international clients, applicable local laws apply to the extent required.

17.2 Dispute Resolution Protocol:

• Good faith negotiation: Both parties agree to attempt resolution through discussion (15 days).
• Mediation: If negotiation fails, parties may pursue mediation under the Indian Arbitration and Conciliation Act, 1996.
• Arbitration: Disputes shall be resolved by binding arbitration under SIAC or ICCI rules.
• Arbitration venue: Bangalore, India (or as mutually agreed).
• Attorney fees: Prevailing party may recover reasonable attorney fees.

18. CHANGES TO TERMS

GrowthDigiTech reserves the right to modify these terms at any time. Significant changes will be communicated via email or website notice. Continued use of services after updates constitutes acceptance of new terms. For existing contracts, terms in the signed service agreement take precedence.

19. ENTIRE AGREEMENT

These Terms of Service, along with the Privacy Policy, signed service agreements, and any amendments, constitute the entire agreement between client and GrowthDigiTech. Any prior understandings or agreements are superseded.

20. SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, that provision shall be removed, and the remaining provisions shall remain in full effect.

21. CONTACT FOR TERMS & LEGAL MATTERS

For questions regarding these Terms of Service or formal legal inquiries: